Customer Relations

It is very important to explain this carefully to your Taxpayers: The IRS does not guarantee Refunds on any date or time. Additionally, the Banks do not guarantee they will give a loan to any or all of your Taxpayers. The following responses have been created for you to use as talking points when and if a Taxpayer is questioning when they will receive a form of payment:

Electronic Filing
“We are submitting your tax return to the IRS electronically. If the IRS identifies any errors, you will not receive a refund. If the IRS accepts your return, they will pay your refund in two to four weeks.”
RAC (Refund Anticipation Check)
“In addition to electronic filing, we are submitting a request to the bank to receive your refund from the IRS and to allow us to print a check for your refund less fees. The check for your refund will become available as soon as the IRS pays your refund (in two to four weeks). ”
RAC DD (RAC Direct Deposit)
“In addition to electronic filing, we are submitting a request to the bank to receive your refund from the IRS, and to deposit your refund less fees directly into your bank account. The direct deposit of your refund will become available as soon as the IRS pays your refund (in two to four weeks). You will need to contact your bank to determine if the Bank made the deposit.”